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At DryMaster Systems, we appreciate the importance of fast delivery. This is why our shipping policy focuses on turning orders around within 24-hours of the purchase date. All shipments take place during standard business hours between Monday and Friday.
We never want to leave customers waiting, so you will be notified in the unlikely event of a shipping delay. If your item can’t be delivered within 7-12 days, one of our team members will be in touch to provide an update. Please understand that we do everything we can to deliver your goods as quickly as possible.
NOTE:
Equipment Shipping & Lead Times
At DryMaster Systems, we work directly with leading equipment manufacturers to offer our customers a wide selection of professional cleaning equipment and supplies at competitive prices.
Please note that many equipment items are shipped directly from the manufacturer or factory and may not be stocked at our warehouse.
Processing, Manufacturing & Shipping Times
Important Information Before Ordering
We strongly recommend contacting DryMaster Systems before placing an order if you require equipment by a specific date.
Placing an order does not guarantee immediate availability or shipment.
DryMaster Systems is committed to providing accurate shipping information and assisting customers with estimated lead times whenever possible.
If your purchase is too large or heavy to fit UPS or USPS standard delivery options, we transport orders via freight carrier. Heavy and bulky items must be secured to a pallet before being loaded onto a box truck or semi-trailer for delivery. These items require forklifts or pallet trucks for safe loading and unloading at collection and delivery points.
We proudly offer liftgate services to residential and commercial customers. However, we ask that customers request these services during checkout. If you’re unsure whether you need them, please contact our customer service team. Liftgate services are needed if you don’t have a dedicated loading space or forklift at the delivery point.
We need a phone number on file to offer you freight carrier services. Your delivery driver will call before arriving at the designated drop-off location to make sure someone is available at the time of delivery. If you don’t provide a valid contact number, you may experience problems or delays with your shipment. Failed shipments can incur redelivery charges and storage fees.
Any freight orders from DryMaster Systems are free-on-board (F.O.B) shipping point or F.O.B origin. This means that sale transactions and the responsibility of goods are transferred to the buyer as soon as the products are loaded onto the delivery vehicle. Therefore, you are responsible for any issues or fees due to failed or delayed delivery.
Our team does everything we can to present accurate information and minimize delays or additional expenses.
To set up your DryMaster account for tax exemption status, please complete the Tax Exempt Form. You’ll need to submit some information about your business, including:
Unless indicated otherwise, please be aware that when ordering international items, you are responsible for any customs duties or import taxes levied by your country upon delivery. These fees are not included in the purchase price and must be paid directly to your local customs authority upon receipt of your package." "Please be aware that in case these fees are not paid, the carrier may choose to return merchandise to original shipper address. When returning an international order, any customs and return shipping fees incurred during the return process along with other return fees that are associated with our return policy, are your responsibility to pay. If you, the customer, choose not to cover these fees, the cost of return shipping and any other fees will be deducted from your refund.
